Frequently Asked Questions

Everything you need to know about your custom pet portrait.

Ordering & Process

How does the portrait process work?

It's simple! Upload your favorite photo of your pet, choose your preferred product (digital download, print, canvas, mug, etc.), and place your order. We'll craft a unique folk art portrait that captures your pet's personality. You'll receive a preview within 2-3 business days for your approval.

What kind of photo should I upload?

The best photos are clear, well-lit, and show your pet's face and personality. Straight-on or slight angle shots work great. Avoid blurry photos, heavy filters, or photos where your pet is very far away. The better the photo, the better the portrait!

Can I order a portrait of multiple pets?

Absolutely! Multi-pet portraits are one of our most popular options. Just upload a photo of your pets together, or send us individual photos and we'll compose them into one portrait.

How long does it take?

Digital downloads are typically ready within 2-3 business days. Printed products ship within 5-7 business days after portrait approval. Total delivery time depends on your location — typically 1-2 weeks for US orders.

Products & Pricing

What's included with the digital download?

You'll receive a high-resolution PNG and PDF file of your portrait, suitable for printing up to 24×36 inches. The files are delivered via email and are yours to keep forever — print them anywhere, use them as wallpaper, or share on social media.

What products can I put my pet's portrait on?

We offer prints & posters (matte, silk, photo art paper), framed prints (passepartout and standard frames), canvas art wraps, ceramic mugs (11oz and 15oz), tote bags, weekender bags, and phone skins. We're always adding new products!

Do you offer different sizes?

Yes! Most of our print products come in multiple sizes. Posters are available in up to 74 different sizes, and canvas wraps come in 14 sizes. You'll see all available options at checkout.

How much does it cost?

Digital downloads start at $29. Prints start at $5.30 for posters and go up depending on size and framing. Mugs start at $5.56, tote bags from $9.48, and canvas wraps from $23.08. Every order includes your custom folk art portrait.

Shipping & Delivery

Do you ship internationally?

Yes! We ship worldwide. We have printing partners in the US, UK, and EU to keep shipping times and costs as low as possible.

How much is shipping?

We offer free shipping on all orders within the continental US. International shipping rates vary by destination and are calculated at checkout.

Can I track my order?

Absolutely! Once your order ships, you'll receive an email with tracking information so you can follow your package every step of the way.

Quality & Satisfaction

What if I don't like my portrait?

We want you to love your portrait! When you receive your preview, you can request adjustments. If you're still not satisfied after revisions, we offer a full refund — no questions asked.

What's your refund policy?

If you're not happy with the final portrait, contact us within 14 days for a full refund. For printed products, if there's any damage or quality issue, we'll replace it or refund you.

What kind of pets can you do portraits of?

All of them! Dogs, cats, rabbits, birds, reptiles, fish — if you love them, we can paint them. Our folk art style works beautifully with any type of pet.

Contact

How can I contact you?

Email us at hello@goodboyportraits.com — we typically respond within 24 hours. You can also reach us on Instagram and TikTok.

I have a custom request. Can you help?

We'd love to try! Reach out to hello@goodboyportraits.com with details about what you have in mind and we'll let you know if we can make it happen.

Still have questions?

We're happy to help! Get in touch with any questions about your custom pet portrait.